Resources
- Accessibility or ‘young people with communication difficulties
- Viewpoint offline
- Using Viewpoint
- Improving outcomes for young people in care
- Strengths-based practice
- Trauma Informed care
- Reporting
- Viewpoint Analysis – summary reporting functions
- Management Information reports produced by Viewpoint Research Team
- Training
- Publications
- Child Abuse Review, BJSW, Department for Child Protection, Looked After Children Report, Care plan reviews
myView app
Building Connections and Communication with Young People
What it does: The myView app builds connections and provides additional support for young people working with social welfare authorities.
With this app, young people can access information.
Under the UN Convention on the Rights of the Child, every child has a right to reliable information from a variety of sources.
The myView app provides a method of keeping young people regularly informed with up to date information, for example information about being in care, and a young person’s rights.
Achievements of care experienced young people can be presented, as well as examples of how an agency has responded to young people’s feedback.
It’s not always easy for young people to ask for help or to raise any worries or concerns they may have. The MyView app allows young people to raise concerns directly from their smartphone via a short questionnaire, at a time that suits them, and their concerns can be directed to a specific contact person. The questionnaires offer the young person a way to structure their concerns.
Text messages or emails can also be sent from the app. These are configured to be sent directly to the young person’s key worker.
Content within myView app can be varied depending on service user. For example:
The My Story option within the app would be used within Children’s Services for looked after children. Here, young people can add photos, stories and documents about key events to build a personal life story and a digital photo and word record of their family history and their journey through care.
Web Browser App
This version of Viewpoint can be accessed via a desktop PC, laptop, smartphone, or tablet.
Questionnaires and surveys use ACASI (Audio-Computer Assisted Self- Interview). Studies have shown that respondents are much more likely to answer questions, particularly sensitive, personal questions, with greater honesty using ACASI, than with face-to-face or even paper questionnaires.
Viewpoint questionnaires can be accessed in a range of formats, can be accompanied by a choice of avatars, and can be branded with local images – in the form of graphical backgrounds, logos etc. Questionnaires can be presented to the respondent in multiple languages.
In a recent Viewpoint survey in relation to Hepatitis B within the Burmese population in Western Australia. The survey was conducted in Burmese.
One of the aims was to compare paper, Viewpoint ACASI, and face-to-face interviewing. As per the preliminary analysis, there was a higher reporting of sensitive behaviours in self-administered paper survey (highest) and ACASI (second highest) than face-to-face interview. However, in the paper survey, respondents skipped relevant question items or answered irrelevant questions.
Try a demo questionnaire! Click here.
InfoHub App
The app that is configured uniquely for each organisation, giving young people access to information and support, using video messages, photo stories and other media.
What it does: The Infohub app is predominantly an information app, which can be accessed from a web link or QR code with no individual login required.
Users of the app may also have access to a Request for Help, by completing an anonymous questionnaire where the user will have the option of adding contact details.
The InfoHub app is easily updated as information about resources changes.
Who it’s for: The InfoHub app can be used, for example:
- to provide information to young and adult carers about local support services.
- for anonymous surveys, for example inspections of youth offending or children’s social care services.
- to provide information to social care staff about the use of Viewpoint, including links to video examples. It has proved a valuable resource to support training.
